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LET’S SORT
IT OUT.
Questions about a scan, your account, or a subscription? Tell us what happened and which app version you’re using.
Email the team ↗Subscriptions and billing
For purchases through Apple, use Settings → your name → Subscriptions on your iPhone. You can also restore purchases inside NutriSync. If you purchased through our website, use Manage Subscription in the app to open your web billing portal.
Paid, but Premium hasn’t appeared?
Make sure you are using the same NutriSync account you used at checkout. Reopen the app and refresh your subscription status. Contact us if access still hasn’t updated. Please don’t send card numbers or passwords.
Nutrition estimates
You can correct ingredients and portions in your meal results. If something looks wrong, tell us which meal you scanned and what needs correcting.